Program Manager, Cities for Student Borrower Protection

The Student Borrower Protection Center (SBPC) is a new organization leading a nationwide effort to end the student debt crisis in America. As part of this important work, the SBPC is seeking an individual to serve as Program Manager to spearhead the Cities for Student Borrower Protection initiative and support the SBPC’s mission and its advocacy work. The individual will have the opportunity to help design and implement the SBPC’s city partnerships, which are critical to the success of this advocacy and policy work.

About the Student Borrower Protection Center

The Student Borrower Protection Center engages in policy development, research, and litigation strategy to protect student loan borrowers’ rights and advance the economic opportunity of the next generation of students. SBPC aims to expose harmful and illegal practices in the student loan industry, drive impact litigation, advise policymakers regarding issues that affect student loan borrowers in Washington and in state capitals, and promote policy change.  

Founded in November 2018 by a team of former senior-level financial regulators and law enforcement officials, SBPC is a new advocacy and policy nonprofit focused on student debt. Together, our team works to: 1) expose harmful and illegal practices in the student loan industry, 2) drive impact litigation, 3) advise policymakers regarding issues that affect student loan borrowers in Washington and in state capitals, 4) promote progressive policy change and 5) build a dynamic new organization from the ground up.

About the Position

The Program Manager, Cities for Student Borrower Protection will lead the SBPC’s Cities for Student Borrower Protection initiative, helping city governments from coast to coast develop solutions to our nation’s student debt crisis and empowering local leaders to stand up for student loan borrowers. Through partnerships with city governments, our Cities initiative will highlight the effects of student debt on neighborhoods and communities and build the public case for policy change.

The Program Manager, Cities for Student Borrower Protection reports to the Director of Research and Advocacy. The Program Manager, Cities for Student Borrower Protection will collaborate with the Executive Director, Director of Research and Advocacy, the Policy Director, and the Communications Director to set the Center’s policy agenda. 

This is a full-time position.

Duties and responsibilities include:

  • Developing and executing the first multi-year strategic plan for the Cities for Student Borrower Protection initiative, including selection of partner cities and the development of key collaborations to highlight the effects of student debt at the local level and support student loan borrowers. 
  • Identifying and supporting city-led litigation and administrative actions, including 1) efforts to build affirmative litigation to halt illegal industry practices (e.g., abusive loan servicing for public service workers, predatory for-profit schools), 2) city engagement with federal administrative actions (e.g., class-based loan discharge applications for all city residents defrauded by for-profit colleges), and 3) city-level regulation or legislation to expand protections for students and borrowers.
  • Designing and supporting city-based initiatives to pilot and evaluate direct, targeted outreach to prevent default using technology, including identifying potential commercial partners.  
  • Supporting city-focused research on student debt, racial disparities, and economic inequality.
  • Supporting ground-level train-the-trainer efforts on student loan repayment.
  • Identifying new cities in which there may be opportunities to partner on student loan-related programs.
  • Coordinating with and convening meetings of partners, consultants, and or/staff as needed to advance the organization’s program objectives.
  • Ensuring the accuracy and quality of written products. Researching, preparing, and assembling materials such as presentations or reports, for distribution to a range of stakeholders. 
  • Undertaking and leading special projects as needed.

Knowledge, Skills and Abilities:

To succeed in this role, a candidate must be a self-starter, eager to work in a fast-paced “start-up” environment and be comfortable with shifting deadlines and responsibilities. Candidates must demonstrate the following knowledge, skills and abilities:

  • Bachelor’s degree required; master’s degree or juris doctor preferred
  • 3 years experience in public policy;
  • Background in consumer finance preferred;
  • Exceptional composition and editing skills; Ability to synthesize complex information from multiple sources into a cohesive product; With careful attention to tone and style, compose materials that effectively communicates the desired message to the intended audience(s); Critical eye for grammar, punctuation, and syntax;
  • Flexibility in working style, marked by an ability to work; independently and as part of a team, closely with a wide range of personality and organization types and teams;
  • Exceptional organizational skills and the ability to manage extensive documentation and written information;
  • Excellent oral and written communication skills and ability to help manage internal communications through the dissemination of important tasks, projects, and meetings; 
  • Capacity to respond rapidly and appropriately to changing priorities, objectives, and situations; self-starter with sense of initiative and good judgment;
  • A strong work ethic and an ability to perform tasks with a high degree of accuracy and attention to detail, as well as anticipate informational needs as situations and projects develop;
  • Ability to thrive professionally in an innovative, constantly expanding work environment; and
  • Shares a commitment to the mission of SBPC.

To apply, please send a resume to careers@protectborrowers.org.

The Student Borrower Protection Center is an Equal Opportunity and Affirmative Action Employer, and encourages applications from all qualified individuals without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability or veteran status, or to other non-work related factors.