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In the News

October 21, 2020 | Council Mulls Action on Student Debt

City Councilors heard testimony Monday from recent college graduates and higher education activists about the impact of student loan debt on Bostonians — a crisis some characterized as a “second pandemic” that disproportionately affects Black and Latino borrowers.


October 14, 2020 | New Report Uncovers 5 Million Student Loan Servicing Errors, Jeopardizing Loan Forgiveness And Costing Borrowers Thousands

A new investigatory report issued by the Student Borrower Protection Center and the American Federation of Teachers has uncovered millions of student loan servicing errors that have caused lasting financial harm to borrowers.

October 9, 2020 | ‘The Federal Government is AWOL’ on Student Loan Protections, California Attorney General Says

California Attorney General Xavier Becerra blasted the federal government’s handling of student debt, arguing that agencies have dropped the ball on protecting borrowers.

Press Releases

October 13, 2020 | New Report Exposes More Than Five Million Student Loan Servicing Errors Hindering Public Service Loan Forgiveness

The report identifies over five million new ACS servicing errors that contributed significantly to the PSLF program’s failures and derailed promised loan forgiveness for hundreds of thousands of borrowers. These failures continue to plague public service workers seeking access to loan forgiveness today.

September 17, 2020 | Statement from Seth Frotman, SBPC Executive Director and former CFPB Student Loan Ombudsman, on Senate Resolution Calling for Administrative Action to Cancel Student Debt to Stimulate the Economy

SBPC Executive Diretor Seth Frotman released the following statement on a senate resolution calling on the President to use existing authority under the Higher Education Act to provide broad-based debt cancellation to tens of millions of student loan borrowers.

August 31, 2020 | California Borrower Advocates Call on Governor Newsom to Sign the Student Borrower Bill of Rights Into Law

Following approval by the California State Assembly, the Student Borrower Bill of Rights is being sent to Governor Gavin Newsom.


October 19, 2020 Testimony of Katherine Welbeck Before the Boston City Council

Testimony of Katherine Welbeck Before the Boston City Council: A Hearing Concerning Residents and Neighborhoods in Boston Most Affected by Student Debt Post Pandemic

December 4, 2019 Testimony of Katherine Welbeck Before the California Assembly Select Committee on Student Debt

Testimony of Katherine Welbeck Before the California Assembly Select Committee on Student Debt: Student Debt Impacts on California Neighborhoods

September 10, 2019 Testimony of Seth Frotman Before the United States Congress House Financial Services Committee

Testimony of Seth Frotman at the House Financial Services Committee hearing: A $1.5 Trillion Crisis: Protecting Student Borrowers and Holding Student Loan Servicers Accountable