2014 Letter from PHEAA to Sen. Alexander Documenting Servicing Failures by ACS

Last year, the Student Borrower Protection Center launched a joint investigation with American Federation of Teachers into mismanagement and abuse plaguing the Public Service Loan Forgiveness Program. 

In response to a Freedom of Information Act Request sent to the U.S. Department of Education as part of this investigation, SBPC and AFT obtained the following letter sent in 2014 by the Pennsylvania Higher Education Assistance Agency (PHEAA) to Senate HELP Committee Chairman Lamar Alexander. This letter and attached documents identify widespread servicing failures connected to loans formerly serviced by ACS (a/k/a Xerox Education Services, a/k/a Conduent).