This report details the Student Borrower Protection Center and Communications Workers of America’s joint investigation into Maximus, the world’s largest student debt company, and offers new evidence of misleading and sloppy conduct by the company.
The SBPC and CWA conducted a first-of-its-kind study of government records, court filings, consumer complaints, and public reports of abuses by Maximus across its varied functions at the center of the student loan system.
Read the report: Customer Disservice: Examining Maximus, The Federal Contractor That Just Became The Largest Student Loan Company In The World
Read the press release: New Investigation Reveals Evidence of Widespread Failure and Abuse by World’s Largest Student Loan Company
A blog post outlining what borrowers need to know about the transition from Navient to Maximus/Aidvantage and what they can do to protect themselves during and after the transfer is available here.