This memo lays out how unwieldy Income-Driven Repayment (IDR) requirements such as annual recertification contribute to blocking borrowers from accessing relief. Riddled with servicer misconduct and borrower confusion, recertification can lead to periods of forbearance, increased loan balances, increased loan payments, and, correspondingly, to higher likelihood of default. As such, any missed months during the recertification maze should count towards IDR loan relief.
Read the Memo: Borrower Voices on the Incomplete Promise of Relief through IDR: Recertification