This memo details how borrowers such as those whose loans have been serviced by the Pennsylvania Higher Education Assistance Agency (PHEAA), also known as AES and FedLoan Servicing, will still be left behind if fixes to Income-Driven Repayment (IDR) do not provide credit towards loan forgiveness for borrowers’ time in default, forbearance, and deferment. Abusive student loan servicers like PHEAA have greatly undermined the benefits of IDR, including debt cancellation, through illegal forbearance steering and misadvice to borrowers.
Read the Memo: PHEAA Borrower Voices on the Incomplete Promise of Relief through IDR