Credit Reporting Complaint Against Great Lakes, Equifax, TransUnion, and Experian

Sass v. Great Lakes

On May 20, 2020 individuals representing a class of millions of student loan borrowers sued Great Lakes and the three national credit reporting agencies for unlawfully reporting borrowers’ student loan payments in violation of the Coronavirus Aid, Relief, and Economic Security Act (the CARES Act). This lawsuit, filed in federal district court for the Northern District of California by Towards Justice and Berger Montague, and supported by the SBPC, seeks to end this illegal credit reporting for millions of borrowers, and to reverse the negative consequences of these companies’ abuses.

On March 27, 2020, Congress required that while student loan payment obligations are suspended through September 30, 2020, the information that appears on borrowers’ credit reports each month must be “treated as if it were a regularly scheduled payment made by a borrower.” Great Lakes and the consumer reporting agencies failed to properly execute this protection, leading to unwarranted drops in borrowers’ credit scores.


Read the Complaint: https://protectborrowers.org/wp-content/uploads/2020/05/sass_v_great_lakes-1.pdf

Read the Press Release: https://protectborrowers.org/great-lakes-equifax-transunion-and-experian-sued-for-damaging-millions-of-student-loan-borrowers-credit-mishandling-pandemic-relief/

Access the Borrower Response Form: https://protectborrowers.org/credit/

Visit the SBPC’s Student Borrower Justice Project Homepage