As part of a joint investigation launched by the Student Borrower Protection Center and the American Federation of Teachers, this report examines the challenges that borrowers with Federal Family Education Loans (FFEL or FFELP loans) face when seeking to qualify for Public Service Loan Forgiveness (PSLF). The report reveals that for more than a decade, the Department of Education has failed to provide any regulation, guidance, or direction to student loan companies that advise public service workers about their right to PSLF.
This failure by the Department of Education, combined with efforts by student loan companies to derail borrowers’ efforts to become eligible for PSLF, has resulted in over 70,000 PSLF applicants with FFEL loans to be deemed ineligible and denied access to loan forgiveness. The report lays out specific recommendations for how the Department of Education, Congress, and law enforcement officials can take action to ensure these borrowers receive justice and are granted their right to PSLF.
Read the Blog: Why FFEL Borrowers Are Routinely Denied Access to PSLF