Ella Azoulay |
Dropped Calls, Hours on Hold, and Unanswered Questions: Student Loan Borrower Call-In Day Shows Servicers Are Alarmingly Unprepared to Return to Repayment
On September 14, SBPC hosted a day of action wherein student loan borrowers across the country were encouraged to call their student loan servicers and report out their experiences. Next month, the Department of Education is requiring 43 million borrowers to make payments on their federal student loans after three...
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