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As the talks dragged on, the back-and-forth between the administration and outside groups grew tense at times. Groups complained that the administration wasn’t being responsive to their outreach. But a major strategy among advocates “was to never close doors and to show the administration that when they do good things...

As Joe Biden announced the details of his plan to help those with student loan debt, Kat Welbeck wrestled with the idea. For millions of Americans, the unprecedented relief would be “life-changing”, especially for low-income and Black and Latino Americans, who are disproportionately saddled with decades-long debt, she said.

"I think the administration is structurally attempting to fix many of the problems that have plagued the inconvenient payment system. Whether or not it gets the job done is going to depend on the details," said Persis Yu, policy director and managing counsel for the Student Borrower Protection Center, a...

"The White House is about to ask the Education Department to do something that is extraordinarily difficult, and that is going to have the effect of denying debt relief to low-income folks, economically vulnerable folks, who have the hardest time navigating these complicated paperwork processes," Mike Pierce, executive director and...

Chris Hicks, senior policy advisor at the SBPC, told Insider that it's unclear how many borrowers were told to make a payment to Aidvantage when nothing is actually due. He said the oversight is "causing borrowers an extreme deal of confusion and anxiety."

“Even if you were a hard-nosed accountant who only cared about collecting money for taxpayers, it makes no sense to try and collect a loan by driving borrowers into poverty and preventing them from getting back on their feet,” Education Department Undersecretary James Kvaal said in his opening remarks during...

During a virtual event led by advocacy group Student Borrower Protection Center on Tuesday, Under Secretary of Education James Kvaal joined to speak on the issues that arise when student-loan borrowers default — or fall behind — on their debt payments.

Mike Pierce, executive director of the Student Borrower Protection Center, makes the case that clawbacks violate consumer-protection laws, particularly those forbidding unfair lending and debt collection practices, and he’s been eager to find the right case to test his theories. “You have this other body of rights and protections,” he...

The Student Borrower Protection Center's paper series on the flaws of the current system of student loan default and collections in the U.S.

“Congress is having a lot of challenges on getting bipartisan consensus on a lot of reforms," Persis Yu, policy director and managing counsel at the advocacy group Student Borrower Protection Center said. “The political system, as it is, is unlikely to bring about a lot of these reforms through Congress...