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  1. What We Do
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  4. ACS

ACS


  • Press Releases
    Mar 30, 2022

    SBPC Statement on CFPB Action to Halt Student Loan Company Scheme to Deny Debt Relief to Public Service Workers

    In response to the CFPB’s announcement of an enforcement action against Edfinancial, SBPC executive director Mike Pierce released the following statement.

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  • Press Releases
    Dec 6, 2021

    Advocates Warn: Student Loan Companies Seek to Undermine PSLF Overhaul to Pad Profits

    The SBPC and a coalition of the nation’s largest unions representing millions of public service workers sent letters to large student loan companies demanding immediate action to ensure successful implementation of ED’s recent overhaul of PSLF.

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  • Blogs
    Sep 23, 2021

    Public Service Workers Who Did Everything Right are Being Blocked from Promised Loan Relief Because of Tricks and Traps

    Too many public service workers with older federal loans discover they can’t get PSLF because they have the wrong type of loan, while industry and ED block these borrowers from taking steps to secure relief.

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  • Press Releases
    Jun 29, 2021

    Statement on Illegal Student Loan Industry Practices Plaguing Public Service Loan Forgiveness Revealed in New CFPB Report

    The CFPB, as part of its ongoing examination of student loan servicers, identified illegal practices that blocked access to Public Service Loan Forgiveness for public service workers with older federal loans made by banks and other private lenders. In response to this new evidence of widespread mismanagement and abuse in the scandal-plagued program.

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  • News Clips
    Nov 30, 2020

    New Report Uncovers 5 Million Student Loan Servicing Errors, Jeopardizing Loan Forgiveness And Costing Borrowers Thousands

    A new investigatory report issued by the Student Borrower Protection Center and the American Federation of Teachers has uncovered millions of student loan servicing errors that have caused lasting financial harm to borrowers.

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  • Reports
    Oct 13, 2020

    Broken Promises: The Untold Failures of ACS Servicing

    A new report exposes millions of student loan servicing errors in the PSLF program. The investigation found loans owed by at least 1.3 million borrowers — and possibly millions more — had servicing errors due to the mismanagement of student loan servicing company Affiliated Computer Systems.

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  • Press Releases
    Oct 13, 2020

    New Report Exposes More Than Five Million Student Loan Servicing Errors Hindering Public Service Loan Forgiveness

    The report identifies over five million new ACS servicing errors that contributed significantly to the PSLF program’s failures and derailed promised loan forgiveness for hundreds of thousands of borrowers. These failures continue to plague public service workers seeking access to loan forgiveness today.

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  • Blogs
    May 22, 2019

    Student Loan Forgiveness Cannot Work Without a Right to a Payment History

    The Trump Administration has raised the stakes for tens of millions of borrowers, pulling down planned consumer protections while advancing a sweeping new proposal that will cause more than 37 million borrowers’ loans to change companies in the coming years. The following guest post from Persis Yu, Director of the Student Loan Borrower Assistance Project at the National Consumer Law Center, illustrates how loan transfers can lead to serious problems for borrowers pursuing…

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  • Letters & Memos
    Jun 1, 2014

    2014 Letter from PHEAA to Sen. Alexander Documenting Servicing Failures by ACS

    This letter and attached documents identify widespread servicing failures connected to loans formerly serviced by ACS (a/k/a Xerox Education Services, a/k/a Conduent).

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  • Letters & Memos
    May 6, 2014

    PHEAA Documents on ACS Student Loan Servicing Failures

    Letter from PHEAA to Senator Lamar Alexander identifying widespread servicing failures connected to loans formerly serviced by ACS (a/k/a Xerox Education Services, a/k/a Conduent).

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