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  1. What We Do
  2. Federal Student Loans
  3. Delivering Debt Relief

Delivering Debt Relief

Millions of Americans with student debt are facing extreme economic hardship while being denied access to critical debt relief.

The student loan system is broken. For decades, servicing abuses and federal mismanagement have left student loan borrowers with ballooning balances and crushing debt, exacerbating economic inequalities and stifling opportunity and the greater economy. Congress gave borrowers the right to have their student debt wiped clean as a safeguard against economic hardship. But as a result of mismanagement and abuse, programs such as Income-Driven Repayment, Public Service Loan Forgiveness, disability discharge, and borrower defense have failed to deliver, denying millions of borrowers critical debt relief.

What We’re Doing

Protect Borrowers investigates and exposes broken programs and systemic abuses that force servicemembers, public service workers, defrauded borrowers, borrowers with disabilities, low-income borrowers, and other borrowers from historically marginalized groups to shoulder debts that should have been cancelled under the law. 

We engage in research and analysis to show the crushing effect that debt has on working families and the economy writ large. We collaborate with legal experts across the country to develop novel legal theories and approaches to ensure that borrowers get the relief they are entitled to under the law and to end the crushing burden of debt for borrowers trapped in an unjust system. We also advocate for policy change to strengthen borrowers’ rights and alleviate the burden of student debt.

Protect Borrowers leads a national coalition of labor, civil rights, students and borrowers, economic justice, and consumer advocacy organizations that called on President Biden to deliver broad-based debt cancellation for all student loan borrowers. 

By The Numbers

The Biden Administration:

$188.8 billion for 5.3 million borrowers

Approved a cumulative $188.8 billion in loan relief for 5.3 million borrowers across 33 executive actions. 

$57.1 billion for 1.45 million borrowers

Fixed longstanding problems with Income-Driven Repayment, resulting in $57.1 billion in loan relief for 1.45 million borrowers.

$78.5 billion for 1 million borrowers

Restored the promise of Public Service Loan Forgiveness, resulting in $78.5 billion in loan relief for over 1 million borrowers. 

$18.7 billion for 633,000 borrowers

Automated discharges and simplified eligibility criteria for borrowers with a total and permanent disability, resulting in $18.7 billion in loan relief for 633,000 borrowers. 

$34.5 billion for 2 million borrowers

And delivered long-awaited help to borrowers ripped off by their institutions, whose schools closed, or through related court settlements, which resulted in $34.5 billion in loan relief for just under 2 million borrowers.

In The Field

In The News


  • News Clips

    Trump set to bar college graduates from debt relief program if employers undermine ‘American values’

    READ More


  • News Clips

    Biden-Harris Administration Hits Milestone: Loans Forgiven for 1 Million Public Servants

    READ More


  • News Clips

    Biden Just Erased $1.2B in Student Loans. Yours Could Be Next

    READ More


  • News Clips

    Biden administration begins canceling student loan debt for 804,000 borrowers

    “The Biden Administration kept its latest promise to 800,000 people who were repeatedly failed by the broken student loan system. For these borrowers, the prospect of delayed justice will be life changing,” said Persis Yu, deputy executive director and managing counsel for the Student Borrower Protection Center.

    READ More


  • News Clips

    Exclusive: How the most affordable student loan program failed low-income borrowers

    “That is one of the most concerning things that you’ve highlighted because the people with the $0 payments are the folks in financial distress,” says Persis Yu of the Student Borrower Protection Center. “If that payment is not tracked adequately, it means that they’re in debt that they don’t owe. And to build a system in which we utterly fail the lowest income borrowers so explicitly is just inexcusable.”

    READ More


  • News Clips

    Military members promised student debt relief in exchange for ten years of public service say promise is often broken

    Seth Frotman heads an advocacy group called the Student Borrower Protection Center. He says borrowers should have started getting relief through the forgiveness program four years ago – a decade after it started – but over 9 out of 10 military members who have applied for debt relief have been turned down.

    READ More

Featured Work


  • Press Releases

    Trump Administration Caves on Plans to Snatch Social Security Benefits After Months of Pressure From Borrower Advocates

    ED told reporters that the Trump Admin was reversing course and pausing its plans to offset the Social Security benefits of defaulted student loan borrowers. This is in contrast to the Admin’s April 21st announcement stating that it planned to subject millions of Americans in default to mandatory collections, including wage garnishment, tax refund, and Social Security benefit offsets.

    READ More


  • Reports

    Delivering Distress: How Student Loan Companies Cheat Borrowers Out of Their Rights

    Read our Delivering Distress paper series tat lays out a new roadmap for action against unjust and unlawful collection efforts by the nation’s largest student loan companies. 

    READ More


  • Letters & Memos

    Delivering Student Debt Relief Remains Popular Politics

    Using popular polling and analysis, this memo makes the political case for action in the face of the unjust ruling blocking the President’s plan to use emergency powers to cancel student debt.

    READ More


  • Press Releases

    New Analysis Illustrates Massive Benefits of Student Debt Cancellation Across Borrowers’ Lives

    A team of researchers released the results of a groundbreaking analysis revealing the massive personal benefits that student loan borrowers enjoy as they approach and, in particular, as they achieve debt cancellation through Public Service Loan Forgiveness.

    READ More


  • Press Releases

    130+ Groups Push White House to Extend and Expand Access to Public Service Loan Forgiveness and Income-Driven Repayment Student Debt Relief Programs

    134 organizations send a letter to Biden urging immediate action to expand the PSLF Waiver and IDR Adjustment programs—alongside a new analysis indicating the powerful impact of the PSLF Waiver.

    READ More


  • Letters & Memos

    550+ Organizations Tell President Biden to Cancel Student Debt Immediately

    552 community, civil rights, education, climate, health, consumer, labor, professional, food and farm, and student advocacy organizations urge the Biden Administration to immediately cancel student loan debt via executive action.

    READ More


  • Press Releases

    The System is Broken: 100+ Organizations Urge Biden Administration to Aid Millions of Student Loan Borrowers with Overdue Income-Driven Repayment (IDR) Reforms

    Today, a group of 104 diverse advocacy organizations, including American Federation of Teachers (AFT), National Education Association (NEA) and UnidosUS, sent a letter to the Biden administration, calling on U.S. Secretary of Education Miguel Cardona to reform broken, dysfunctional income-driven repayment (IDR) programs with the creation of an IDR restoration project or waiver.

    READ More


  • Reports

    Restoring the Promise of Income-Driven Repayment: An IDR Waiver Proposal

    In a whitepaper, the SBPC, the National Consumer Law Center, and the Center for Responsible Lending offer a proposal to the Biden administration to fix income-driven repayment via the creation of an “IDR waiver.” This waiver would cut through the red tape that has long stymied the IDR program and deliver a pathway out of student debt by giving borrowers credit for time in repayment.

    READ More


  • Reports

    Revisiting Debt Relief

    The SBPC, as part of SLLI, released a report featuring contributions from leading student loan experts and advocates examining the Biden Administration’s progress on its promise to deliver student relief, and offering a roadmap for what can be done in the year ahead to help borrowers.

    READ More


  • Letters & Memos

    More Than 200 Organizations Urge President Biden to Delay Restarting Student Loan Payments

    In a letter to President Biden, the SBPC and over 200 organizations call on the administration to extend the pause on student loan payments scheduled to resume for millions of borrowers on January 31, 2022.

    READ More


  • News Clips

    Change Comes to Public Service Loan Forgiveness

    “For too long, those who give the most to our communities and our country have been given the runaround and forced to shoulder debts that should have been canceled,” said Seth Frotman, executive director of the Student Borrower Protection Center. “The Biden administration is taking a critical step towards alleviating that burden for our public service workers.”

    READ More


  • Letters & Memos

    97 Advocacy Organizations Call on the Secretary of Education to Cancel Student Debt for All Public Service Workers with 10 or More Years of Service

    In a letter to Secretary of Education Miguel Cardona, the SBPC, Equal Justice Works, and 95 other advocacy organizations, call on ED to conduct an immediate 90 day review of the PSLF program and cancel the student loan debt of all public service workers who have completed ten or more years of service.

    READ More


  • Reports

    Education Department’s Decades-Old Debt Trap: How the Mismanagement of Income Driven Repayment Locked Millions in Debt

    This issue brief highlights newly public data obtained by NCLC from the Department of Education showing that only 32 borrowers have ever qualified for debt cancellation through the federal government’s IDR program, even as approximately 2 million borrowers remain trapped in decades-old debts.

    READ More


  • Press Releases

    AFT and SBPC Uncover New Evidence of Mismanagement and Abuse in Scandal-Plagued Public Service Loan Forgiveness Program

    AFT and the SBPC released an investigative report exposing new instances of mismanagement and abuse in the scandal-plagued Public Service Loan Forgiveness program.

    READ More


  • Letters & Memos

    SBPC and Labor Unions Demand CFPB Crackdown on Illegal Practices that Deny Public Service Workers Access to Loan Forgiveness

    In a letter to CFPB Director Kathy Kraninger, the SBPC and labor unions, demand the CFPB utilize its authorities to protect student loan borrowers working in public service.

    READ More


  • Reports

    Keeping the Promise of Public Service Loan Forgiveness

    This report details the SBPC and the American Federation of Teacher’s joint investigation into allegations of rampant mismanagement and industry abuses undermining the federal Public Service Loan Forgiveness (PSLF) program.

    READ More

EXPLORE MORE


PSLF
IDR
Total and Permanent Disability (TPD) Discharge
Borrower Defense to Repayment
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