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  4. Pennsylvania Higher Education Assistance Agency

Pennsylvania Higher Education Assistance Agency

We are fighting to hold PHEAA accountable for years of mismanagement and abuse.

Pennsylvania Higher Education Assistance Agency (PHEAA) was once one of the largest student loan companies in the country, servicing loans for the federal government under the brand FedLoan Servicing. In 2021, PHEAA surrendered its federal student loan servicing contract, transferring loans it serviced to MOHELA. PHEAA continues to service student loans owned by private creditors, including loans guaranteed by the federal government, under its own name and under the brand American Education Services.

What We’re Doing

PHEAA’s history of mismanagement, abuse, and unlawful conduct has made it a target for public enforcement actions, private lawsuits, and congressional oversight. See below to learn more about our work to hold PHEAA accountable.

Latest Work


  • Letters & Memos
    Jun 1, 2014

    2014 Letter from PHEAA to Sen. Alexander Documenting Servicing Failures by ACS

    This letter and attached documents identify widespread servicing failures connected to loans formerly serviced by ACS (a/k/a Xerox Education Services, a/k/a Conduent).

    More


  • Letters & Memos
    May 6, 2014

    PHEAA Documents on ACS Student Loan Servicing Failures

    Letter from PHEAA to Senator Lamar Alexander identifying widespread servicing failures connected to loans formerly serviced by ACS (a/k/a Xerox Education Services, a/k/a Conduent).

    More

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