Letters & Memos

Letters & Memos

Apr 17, 2020

SBPC and AFR Demand Navient Board of Directors Invest in Student Borrowers, Not Shareholders

In a letter sent to the Board of Directors of Navient Corporation, the SBPC and Americans for Financial Reform (AFR), urges the company’s board to halt dividends and stock buybacks, pause planned compensation for itself and the company’s managers, and focus on investing in customer service infrastructure for the remainder of the coronavirus pandemic.

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Letters & Memos

Mar 27, 2020

SBPC and AFR Urge Industry to Provide Relief to Private Student Loan Borrowers During Coronavirus Pandemic

In letters sent to a dozen large private student loan companies, the SBPC and Americans for Financial Reform (AFR), urge the companies to take steps to mitigate harm to private student loan borrowers caused by the economic fallout of the coronavirus pandemic.

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Letters & Memos

Mar 19, 2020

SBPC and AFT Demand Government and Industry Leaders Take Action to Protect Borrowers During Coronavirus Pandemic

In letters sent to Department of Education Secretary Betsy DeVos, CFPB Director Kathy Kraninger, and student loan industry CEOs, the SBPC and American Federation of Teachers (AFT), demand action to protect student loan borrowers during the coronavirus pandemic.

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Letters & Memos

Jul 18, 2019

SBPC and SVA Urge Department of Education to Protect Service Members from Student Loan Abuses

In a letter to Department of Education Secretary Betsy DeVos, the SBPC and Student Veterans of America (SVA), urges the Department of Education to abandon a policy intended to obstruct oversight by agencies charged with enforcing law that protect military borrowers including the Servicemembers Civil Relief Act (SCRA).

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Letters & Memos

Jun 3, 2019

SBPC and Civil Rights Groups Urge CFPB to Root Out Discrimination in Student Loan Industry

In a letter to CFPB Director Kathy Kraninger, the SBPC and a wide range of civil rights organizations urges the CFPB to utilize its critical enforcement and supervision tools to protect borrowers from discrimination in the student loan industry.

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Letters & Memos

May 16, 2019

SBPC and Labor Unions Demand CFPB Crackdown on Illegal Practices that Deny Public Service Workers Access to Loan Forgiveness

In a letter to CFPB Director Kathy Kraninger, the SBPC and labor unions, demand the CFPB utilize its authorities to protect student loan borrowers working in public service.

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Letters & Memos

Jun 1, 2014

2014 Letter from PHEAA to Sen. Alexander Documenting Servicing Failures by ACS

This letter and attached documents identify widespread servicing failures connected to loans formerly serviced by ACS (a/k/a Xerox Education Services, a/k/a Conduent).

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Letters & Memos

May 6, 2014

PHEAA Documents on ACS Student Loan Servicing Failures

Letter from PHEAA to Senator Lamar Alexander identifying widespread servicing failures connected to loans formerly serviced by ACS (a/k/a Xerox Education Services, a/k/a Conduent).

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