• About Us
    • About Us
    • Our Team
    • Protect Borrowers Alumni
    • Advisory Board
    • Fellows
    • Careers
  • What We Do
    • What We Do
    • Federal Student Loans
      • Delivering Debt Relief
        • Public Service Loan Forgiveness
        • Income-Driven Repayment
        • Closed School Discharge
        • Total and Permanent Disability (TPD) Discharge
        • Borrower Defense to Repayment
        • Joint Consolidation
      • Federal Loan Servicing Abuse
        • MOHELA
        • Navient
        • Nelnet/Great Lakes
        • Aidvantage/MAXIMUS
        • Pennsylvania Higher Education Assistance Agency
        • ACS
        • White Labeling
      • Default & Collections
        • Treasury Offset Program
        • Social Security
      • Incarcerated Borrower Relief
      • Federal Oversight
    • Predatory Lending & Private Credit
      • Shadow Student Debt
      • Private Student Lending
        • Income-Share Agreements
          • Bankruptcy Barriers
        • Bootcamps
      • Surveillance Credit & Big Tech
      • Scam Schools
        • For-Profit Colleges
        • Online Program Managers
    • Free College
      • Institutional Debt
    • Workplace Debt & Labor Exploitation
      • Stay-or-Pays & TRAPs
        • Training Repayment Agreement Provisions (TRAPs)
      • Non-competes
      • Other Employer-Driven Debt
    • Public Corruption & Attacks On Public Power
    • Racial & Economic Justice
      • Educational Redlining
      • Marginalized Populations
        • Older Borrowers
        • Women & Debt
        • Black Borrowers
        • Latino/a Borrowers
        • LGBTQ+ Borrowers
        • Incarcerated Borrowers
        • Veteran Borrowers
        • NCSLT
    • State & Local Projects
      • State Legislative Advocacy
        • Student Loan Borrower Bill of Rights
        • Private Student Loan State Legislation
        • Training Repayment Agreement Provisions (TRAPs)
        • Online Program Managers
      • State Regulatory Advocacy
      • State Law Enforcement
      • State Research
      • Student Debt in the South
      • Cities Partnership
  • Media & Events
    • Media & Events
    • Events
    • Press Releases
    • News Clips
    • Blog
    • Video
  • Resources & Litigation
    • Resources & Litigation
    • Reports
    • Letters & Memos
    • Testimony & Remarks
    • Deep Dives
    • Legislative Toolkits
    • Polling
    • Investigations
    • FOIAs
    • Fact Sheets
    • Lawsuits
    • Amicus Briefs
  • Get Help
  • Get Involved
  • Mobile Social
  1. What We Do
  2. Federal Student Loans
  3. Federal Loan Servicing Abuse
  4. Navient

Navient

We are fighting to hold Navient accountable for years of mismanagement and abuse.

Navient was once one of the largest student loan companies in the country, servicing its own loans and servicing loans owned by the U.S. Department of Education. In 2024, the Consumer Financial Protection Bureau concluded a years-long federal lawsuit against the firm, permanently banning Navient from engaging in federal student loan servicing and returning $100 million back to borrowers. This lawsuit followed a nearly $2 billion predatory student lending action brought by a bipartisan group of state attorneys general.

What We’re Doing

Navient’s history of mismanagement, abuse, and unlawful conduct has made it a target for public enforcement actions, private lawsuits, and congressional oversight. See below to learn more about our work to hold Navient accountable.

Latest Work


  • Press Releases
    Feb 14, 2019

    Education Department Watchdog Finds Government’s Student Loan Arm Failed to Act as Student Loan Companies Cheated Borrowers

    Today, the Inspector General of the U.S. Department of Education released a sweeping audit of the federal government’s flailing effort to police the student loan industry. This new audit finds that the Education Department’s student loan arm, the Office of Federal Student Aid (FSA), failed to oversee all nine student loan companies responsible for handling accounts for tens of millions of Americans.

    More


  • Press Releases
    Dec 20, 2018

    AFT and SBPC Launch Joint Investigation into Mismanagement and Industry Abuses in Federal Public Service Loan Forgiveness Program

    The American Federation of Teachers and the Student Borrower Protection Center launched a joint investigation into allegations of rampant mismanagement and industry abuses undermining the federal Public Service Loan Forgiveness (PSLF) program.

    More


  • News Clips
    Oct 13, 2018

    2 Baltimore city teachers among group suing loan servicer Navient

    Two Baltimore teachers sued Navient, saying the company steered them away from loans that would qualify them for the forgiveness program while giving them false assurances they were on track for loan forgiveness and misstating the terms under which they would qualify.

    More


  • News Clips
    Oct 3, 2018

    Teachers’ group sues student loan servicer Navient

    The American Federation of Teachers says Navient failed to guide borrowers through a loan forgiveness program.

    More


  • Testimony & Remarks
    Oct 3, 2018

    Prepared Remarks for American Federation of Teachers Press Announcement

    Statement by Seth Frotman as American Federation of Teachers announced its landmark lawsuit against Navient.

    More


  • News Clips
    May 3, 2018

    Magaziner, Shareholders Demand Answers from Navient in Student Debt Crisis

    Rhode Island treasurer Seth Magaziner is leading a group of investors in demanding answers from Navient, the country’s largest student loan servicer, regarding its role in the national student debt crisis.

    More


  • News Clips
    Dec 27, 2016

    State Treasurer Goes After Student Loan Predator

    Citing a record number of student loan defaults, General Treasurer Seth Magaziner has filed a shareholder proposal with Navient Corporation asking the student loan servicer to conduct a comprehensive review of the company’s ability to adequately serve customers in, or at risk of, default.

    More

PREV
1 … 4 5 6

EXPLORE MORE


Federal Loan Servicing Abuse
MOHELA
Aidvantage/MAXIMUS
Nelnet/Great Lakes
PHEAA
Get involved
Get Help

Join our Email List
Stay informed about the fight to protect Americans with debt.

"*" indicates required fields

Name
  • About
  • What We Do
  • Media & Events
  • Resources & Litigation
  • Get Involved

© Copyright 2025 Protect Borrowers. Contact Us
This site is protected by reCAPTCHA and this Privacy Policy and Terms of Service apply.