• About Us
    • About Us
    • Our Team
    • Protect Borrowers Alumni
    • Advisory Board
    • Fellows
    • Careers
  • What We Do
    • What We Do
    • Federal Student Loans
      • Delivering Debt Relief
        • Public Service Loan Forgiveness
        • Income-Driven Repayment
        • Closed School Discharge
        • Total and Permanent Disability (TPD) Discharge
        • Borrower Defense to Repayment
        • Joint Consolidation
      • Federal Loan Servicing Abuse
        • MOHELA
        • Navient
        • Nelnet/Great Lakes
        • Aidvantage/MAXIMUS
        • Pennsylvania Higher Education Assistance Agency
        • ACS
        • White Labeling
      • Default & Collections
        • Treasury Offset Program
        • Social Security
      • Incarcerated Borrower Relief
      • Federal Oversight
    • Predatory Lending & Private Credit
      • Shadow Student Debt
      • Private Student Lending
        • Income-Share Agreements
        • Bankruptcy Barriers
        • Bootcamps
      • Surveillance Credit & Big Tech
      • Scam Schools
        • For-Profit Colleges
        • Online Program Managers
    • Free College
      • Institutional Debt
    • Workplace Debt & Labor Exploitation
      • Stay-or-Pays & TRAPs
        • Training Repayment Agreement Provisions (TRAPs)
      • Non-competes
      • Other Employer-Driven Debt
    • Public Corruption & Attacks On Public Power
    • Other Household Debt
    • Racial & Economic Justice
      • Educational Redlining
      • Marginalized Populations
        • Older Borrowers
        • Women & Debt
        • Black Borrowers
        • Latino/a Borrowers
        • LGBTQ+ Borrowers
        • Incarcerated Borrowers
        • Veteran Borrowers
        • NCSLT
    • State & Local Projects
      • State Legislative Advocacy
        • Student Loan Borrower Bill of Rights
        • Private Student Loan State Legislation
        • State TRAPs Legislative Toolkit
        • Online Program Managers
      • State Regulatory Advocacy
      • State Law Enforcement
      • State Research
      • Student Debt in the South
      • Cities Partnership
  • Media & Events
    • Media & Events
    • Events
    • Press Releases
    • News Clips
    • Blog
    • Video
  • Resources & Litigation
    • Resources & Litigation
    • Reports
    • Letters & Memos
    • Comments
    • Testimony & Remarks
    • Deep Dives
    • Legislative Toolkits
    • Polling
    • Investigations
    • FOIAs
    • Fact Sheets
    • Lawsuits
    • Amicus Briefs
  • Get Help
  • Get Involved
  • Mobile Social
  1. What We Do
  2. Federal Student Loans
  3. Federal Loan Servicing Abuse
  4. Navient

Navient

We are fighting to hold Navient accountable for years of mismanagement and abuse.

Navient was once one of the largest student loan companies in the country, servicing its own loans and servicing loans owned by the U.S. Department of Education. In 2024, the Consumer Financial Protection Bureau concluded a years-long federal lawsuit against the firm, permanently banning Navient from engaging in federal student loan servicing and returning $100 million back to borrowers. This lawsuit followed a nearly $2 billion predatory student lending action brought by a bipartisan group of state attorneys general.

What We’re Doing

Navient’s history of mismanagement, abuse, and unlawful conduct has made it a target for public enforcement actions, private lawsuits, and congressional oversight. See below to learn more about our work to hold Navient accountable.

Latest Work


  • Blogs
    Sep 23, 2019

    Supporting States in the Fight to Protect Borrowers

    States are on the front lines of the student debt crisis. State legislators and policymakers are among the first to hear stories of struggling borrowers, learn about industry abuses, and spot problems and trends in communities. Many states are also playing a critical role in overseeing student loan companies and cracking down on predatory practices by enforcing consumer protection law.

    More


  • Blogs
    Sep 19, 2019

    Five Things We Learned About Navient’s Plot to Cheat Student Borrowers

    Yesterday, over the objections of Navient’s attorneys, a federal judge unsealed a trove of new documents revealing a years-long, coordinated effort by company executives to cheat student loan borrowers out of their rights.

    More


  • Press Releases
    Sep 18, 2019

    Statement by SBPC Executive Director Seth Frotman on New Evidence Revealing Navient Executives’ Plot to Cheat Borrowers

    Newly unsealed court documents reveal executives at the nation’s largest student loan company orchestrated a predatory scheme to place borrowers in high-cost repayment options to boost corporate profits. Reliance on these high-cost options, known as “forbearances,” resulted in more than $4 billion in unnecessary interest charges passed on to borrowers, according to lawsuits filed by federal and state enforcement officials.

    More


  • Testimony & Remarks
    Sep 10, 2019

    Testimony of Seth Frotman Before the United States Congress House Financial Services Committee

    We cannot continue to ignore the trillion-dollar blackhole in our financial markets. As it has done time and again, this Committee must act. 

    More


  • News Clips
    Aug 29, 2019

    Advocates File Amicus Brief to Defend Students Against Navient Corporation

    New Jersey Citizen Action, The Center for Responsible Lending, the Student Borrower Protection Center the Pennsylvania Senior Law Center and the Lawyers’ Committee for Civil Rights Under Law filed an amicus brief in support of Pennsylvania’s lawsuit against Navient.

    More


  • Blogs
    Aug 29, 2019

    Supporting States in the Fight to Protect Borrowers

    A coalition of national and local non-profit organizations joined together in filing an amicus curie brief in support of the Pennsylvania Attorney General’s Office versus large student loan servicing company Navient.

    More


  • Blogs
    Jun 18, 2019

    Betsy DeVos Wants to Give a Free Pass to the Student Loan Company That Ripped Off 78,000 Servicemembers

    By Austin Evers and Seth Frotman | June 18, 2019 Last week, the U.S. Department of Education’s student lending arm, the Office of Federal Student Aid, radically changed the landscape of its planned billion-dollar contract to reshape student loan servicing in a move that tips the scales for Navient, one of the nation’s largest student […]

    More


  • Testimony & Remarks
    Mar 27, 2019

    Testimony Before the California Assembly Committee on Banking and Finance

    Seth Frotman’s testimony at the California Assembly hearing, The Consumer Financial Protection Bureau: An Examination of the CFPB under the current Federal Administration and Options for California to Protect its Consumers.

    More


  • Blogs
    Mar 18, 2019

    Not All Student Loans are Non-Dischargeable in Bankruptcy and Creditors Know This

    There is a great deal of misinformation surrounding student loans in bankruptcy. Most people believe that anything called a “student loan,” or any debt made to a student, cannot be discharged in bankruptcy. This notion is fundamentally untrue.

    More


  • Testimony & Remarks
    Mar 7, 2019

    Testimony of Seth Frotman Before the United States Congress House Financial Services Committee

    Seth Frotman’s testimony at the Congressional hearing, “Putting Consumers First? A Semi-Annual Review of the Consumer Financial Protection Bureau.”

    More

PREV
1 … 3 4 5 6
NEXT

EXPLORE MORE


Federal Loan Servicing Abuse
MOHELA
Aidvantage/MAXIMUS
Nelnet/Great Lakes
PHEAA
Get involved
Get Help

Join our Email List
Stay informed about the fight to protect Americans with debt.

"*" indicates required fields

Name
  • About
  • What We Do
  • Media & Events
  • Resources & Litigation
  • Get Involved

© Copyright 2026 Protect Borrowers. Contact Us
This site is protected by reCAPTCHA and this Privacy Policy and Terms of Service apply.