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  1. What We Do
  2. Federal Student Loans
  3. Federal Loan Servicing Abuse
  4. Aidvantage/MAXIMUS

Aidvantage/MAXIMUS

We are fighting to hold Maximus accountable for years of mismanagement and abuse.

Maximus is one of the largest student loan companies in the country, servicing and collecting on loans owned by the U.S. Department of Education (ED). In 2021, Maxmimus took over loan servicing for Navient when the scandal-plagued student loan giant surrendered its federal student loan servicing contract. Maximus now services federal student loans under the brand name Aidvantage and runs the servicing platform and call centers used by ED to collect on defaulted student loans.

What We’re Doing

Maximus’s history of mismanagement, abuse, and unlawful conduct has made it a target for private lawsuits and congressional oversight. See below to learn more about our work to hold Maximus accountable.

Latest Work


  • Press Releases
    Feb 12, 2024

    Advocates Celebrate First-of-its-Kind Class Action Settlement in Bodor v. Maximus

    This consumer protection lawsuit opens a new front in the fight to demand justice for student loan borrowers.

    More


  • News Clips
    Jan 5, 2024

    Aidvantage added to student loan chaos with late bills, feds say. Now it faces a big fine.

    Mike Pierce, the executive director of the Student Borrower Protection Center, lauded the Biden administration’s move Friday as an important accountability measure, but said it still didn’t go far enough.

    More


  • Blogs
    Jun 2, 2023

    Meet the New Servicers, Same as the Old Servicers

    In April, ED announced the award of its USDS program; meet the companies it will pay to manage the economic futures of more than 43 million borrowers.

    More


  • Blogs
    May 19, 2023

    Student Debt is Good Debt… If You’re One of These Debt Collectors

    It’s no secret that our student loan system is broken, but many don’t realize that these companies’ CEOs are profiting enormously in the process.

    More


  • News Clips
    Aug 23, 2022

    A major student-loan company sowed ‘confusion and anxiety’ by mistakenly telling some borrowers they have debt payments due in September

    Chris Hicks, senior policy advisor at the SBPC, told Insider that it’s unclear how many borrowers were told to make a payment to Aidvantage when nothing is actually due. He said the oversight is “causing borrowers an extreme deal of confusion and anxiety.”

    More


  • Press Releases
    Jul 27, 2022

    New Report Finds Incarcerated Federal Student Loan Borrowers Systematically Denied Access to Student Loan Relief

    Just after the Department of Education released proposed regulations expanded Pell Grant eligibility for incarcerated students, SBPC and NCLC release a report examining student debt abuses against incarcerated people.

    More


  • Reports
    Jul 27, 2022

    Collection At All Costs: Examining the Intersection of Mass Incarceration and the Student Debt Crisis

    This report documents the findings of a joint SBPC-NCLC investigation indicating that servicing issues and aspects inherent to incarceration lead to huge financial problems for incarcerated borrowers.

    More


  • Blogs
    Mar 14, 2022

    What Borrowers Need to Know About Aidvantage and What To Do Today

    All borrowers whose loans were previously serviced by Navient should take the following four steps to protect themselves during and after the transfer to Maximus.

    More


  • Press Releases
    Mar 14, 2022

    New Investigation Reveals Evidence of Widespread Failure and Abuse by World’s Largest Student Loan Company

    The Communications Workers of America and the SBPC released the results of an investigation into the world’s largest student loan company, uncovering new evidence of systemic mismanagement, failure, and abuse.

    More


  • Reports
    Mar 14, 2022

    Customer Disservice: Examining Maximus, The Federal Contractor That Just Became The Largest Student Loan Company In The World

    This report details the Student Borrower Protection Center and Communications Workers of America’s joint investigation into Maximus, the world’s largest student debt company.

    More

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