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  1. What We Do
  2. Federal Student Loans
  3. Federal Loan Servicing Abuse
  4. Navient

Navient

We are fighting to hold Navient accountable for years of mismanagement and abuse.

Navient was once one of the largest student loan companies in the country, servicing its own loans and servicing loans owned by the U.S. Department of Education. In 2024, the Consumer Financial Protection Bureau concluded a years-long federal lawsuit against the firm, permanently banning Navient from engaging in federal student loan servicing and returning $100 million back to borrowers. This lawsuit followed a nearly $2 billion predatory student lending action brought by a bipartisan group of state attorneys general.

What We’re Doing

Navient’s history of mismanagement, abuse, and unlawful conduct has made it a target for public enforcement actions, private lawsuits, and congressional oversight. See below to learn more about our work to hold Navient accountable.

Latest Work


  • Investigations
    Nov 4, 2022

    Navient FFELP delinquency as of September 2022

    Check out our data visualization of delinquencies on securitized FFELP debt surge.

    More


  • Blogs
    Nov 3, 2022

    Did the Largest Student Loan Companies in the World Rob the IRS of Billions?

    As part of a scheme to deprive borrowers of their rights in bankruptcy, student loan companies may have also routinely made misrepresentations on tax filings and drove student loan borrowers make false statements on tax forms.

    More


  • Press Releases
    Nov 3, 2022

    Statements on Nationwide Injunction Halting Navient’s Scheme to Rob Borrowers of their Bankruptcy Rights

    A court issued an injunction temporarily halting a years-long plot by the massive student loan company Navient to cheat borrowers out of their right to loan discharge in bankruptcy.

    More


  • Press Releases
    Mar 30, 2022

    SBPC Statement on CFPB Action to Halt Student Loan Company Scheme to Deny Debt Relief to Public Service Workers

    In response to the CFPB’s announcement of an enforcement action against Edfinancial, SBPC executive director Mike Pierce released the following statement.

    More


  • Blogs
    Mar 14, 2022

    What Borrowers Need to Know About Aidvantage and What To Do Today

    All borrowers whose loans were previously serviced by Navient should take the following four steps to protect themselves during and after the transfer to Maximus.

    More


  • Press Releases
    Mar 14, 2022

    New Investigation Reveals Evidence of Widespread Failure and Abuse by World’s Largest Student Loan Company

    The Communications Workers of America and the SBPC released the results of an investigation into the world’s largest student loan company, uncovering new evidence of systemic mismanagement, failure, and abuse.

    More


  • Blogs
    Jan 25, 2022

    Navient’s Settlement Shows Why the Biden Administration Must Take Bold Action to Fix Income-Driven Repayment

    By Claire Torchiana | January 25, 2022 Earlier this month, a bipartisan group of 39 state attorneys general settled lawsuits and investigations against Navient, one of the nation’s largest student loan lenders and servicers. The settlement is a meaningful step forward in a years-long attempt to hold one of the most predatory and unscrupulous actors […]

    More


  • Blogs
    Jan 20, 2022

    An Industry-Wide, $50 Billion Scheme Stole Private Student Loan Borrowers’ Bankruptcy Rights

    An SBPC investigation uncovers a decades-long scheme by the student loan industry aimed at blocking borrowers from accessing their full rights in bankruptcy—all so that these companies could pad their profits. 

    More


  • Press Releases
    Jan 20, 2022

    SBPC Investigation Uncovers Decades-Long Student Loan Industry Scheme to Deprive Millions of Private Student Loan Borrowers of Bankruptcy Rights

    Based on a comprehensive review of securities filings, student loan promissory notes, and government data, SBPC estimates that $50 billion in so-called private student loans taken on by more than 2.6 million borrowers, are, in fact, eligible to be discharged in bankruptcy despite representations to the contrary by lenders and loan servicers.

    More


  • News Clips
    Jan 13, 2022

    Student-Loan Giant Navient Agrees to $1.8 Billion Deal With 39 States, Denies Wrongdoing

    According to Shapiro, Navient allegedly originated predatory subprime private loans to students attending for-profit schools and colleges with low graduation rates, even though it knew that many borrowers would be unable to repay the loans. Shapiro called the practice similar to the subprime mortgage crisis that led to the 2008 financial collapse.

    More

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