• About Us
    • About Us
    • Our Team
    • Protect Borrowers Alumni
    • Advisory Board
    • Fellows
    • Careers
  • What We Do
    • What We Do
    • Federal Student Loans
      • Delivering Debt Relief
        • Public Service Loan Forgiveness
        • Income-Driven Repayment
        • Closed School Discharge
        • Total and Permanent Disability (TPD) Discharge
        • Borrower Defense to Repayment
        • Joint Consolidation
      • Federal Loan Servicing Abuse
        • MOHELA
        • Navient
        • Nelnet/Great Lakes
        • Aidvantage/MAXIMUS
        • Pennsylvania Higher Education Assistance Agency
        • ACS
        • White Labeling
      • Default & Collections
        • Treasury Offset Program
        • Social Security
      • Incarcerated Borrower Relief
      • Federal Oversight
    • Predatory Lending & Private Credit
      • Shadow Student Debt
      • Private Student Lending
        • Income-Share Agreements
          • Bankruptcy Barriers
        • Bootcamps
      • Surveillance Credit & Big Tech
      • Scam Schools
        • For-Profit Colleges
        • Online Program Managers
    • Free College
      • Institutional Debt
    • Workplace Debt & Labor Exploitation
      • Stay-or-Pays & TRAPs
        • Training Repayment Agreement Provisions (TRAPs)
      • Non-competes
      • Other Employer-Driven Debt
    • Public Corruption & Attacks On Public Power
    • Racial & Economic Justice
      • Educational Redlining
      • Marginalized Populations
        • Older Borrowers
        • Women & Debt
        • Black Borrowers
        • Latino/a Borrowers
        • LGBTQ+ Borrowers
        • Incarcerated Borrowers
        • Veteran Borrowers
        • NCSLT
    • State & Local Projects
      • State Legislative Advocacy
        • Student Loan Borrower Bill of Rights
        • Private Student Loan State Legislation
        • Training Repayment Agreement Provisions (TRAPs)
        • Online Program Managers
      • State Regulatory Advocacy
      • State Law Enforcement
      • State Research
      • Student Debt in the South
      • Cities Partnership
  • Media & Events
    • Media & Events
    • Events
    • Press Releases
    • News Clips
    • Blog
    • Video
  • Resources & Litigation
    • Resources & Litigation
    • Reports
    • Letters & Memos
    • Testimony & Remarks
    • Deep Dives
    • Legislative Toolkits
    • Polling
    • Investigations
    • FOIAs
    • Fact Sheets
    • Lawsuits
    • Amicus Briefs
  • Get Help
  • Get Involved
  • Mobile Social
  1. What We Do
  2. Federal Student Loans
  3. Federal Loan Servicing Abuse
  4. Navient

Navient

We are fighting to hold Navient accountable for years of mismanagement and abuse.

Navient was once one of the largest student loan companies in the country, servicing its own loans and servicing loans owned by the U.S. Department of Education. In 2024, the Consumer Financial Protection Bureau concluded a years-long federal lawsuit against the firm, permanently banning Navient from engaging in federal student loan servicing and returning $100 million back to borrowers. This lawsuit followed a nearly $2 billion predatory student lending action brought by a bipartisan group of state attorneys general.

What We’re Doing

Navient’s history of mismanagement, abuse, and unlawful conduct has made it a target for public enforcement actions, private lawsuits, and congressional oversight. See below to learn more about our work to hold Navient accountable.

Latest Work


  • News Clips
    Jan 13, 2022

    Navient Reaches a $1.85 Billion Deal to Settle Claims of Predatory Behavior.

    The deal, announced Thursday, requires Navient to cancel $1.7 billion in private student loan debts for nearly 66,000 borrowers and pay $95 million in restitution. The private loans were crucial to Navient’s ability to make a large volume of lucrative federal loans, prosecutors said.

    More


  • Press Releases
    Jan 13, 2022

    Student Borrower Protection Center Statement on Navient’s Settlement with 39 States Cancelling $1.7 Billion in Predatory Private Student Loans

    Today, 39 states settled lawsuits and investigations against the student loan giant Navient Corporation (Navient) related to allegations of predatory lending and illegal student loan servicing that harmed borrowers nationwide. Per the terms of the settlement, with a bipartisan group of 39 state attorneys general, borrowers will enjoy $1.7 billion in cancellation on dangerous, high-cost private student loans.

    More


  • News Clips
    Jan 13, 2022

    Navient, El Administrador de Préstamos Estudiantiles, Cancelará $1,7 Mil Millones en Deudas

    La fiscal general de Nueva York, Letitia James, declaró que la empresa “contribuyó a la crisis nacional de la deuda estudiantil al atrapar de forma engañosa a miles de estudiantes en más deudas”.

    More


  • News Clips
    Jan 13, 2022

    Navient Will Cancel $1.7 Billion in Student Loans—Here’s When Borrowers Will See Relief

    The student loan cancellation will impact approximately 66,000 private student loan borrowers. Eligible private student loan borrowers should receive a notice from Navient by July 2022, along with refunds of any payments made on the canceled private loans after June 30, 2021.

    More


  • News Clips
    Jan 13, 2022

    Thousands of Student Loans to be Canceled in $1.85 billion Navient Settlement. Many More Borrowers Can Expect $260.

    The agreement would cancel the outstanding student loan balances of roughly 66,000 borrowers with private education loans that were started between 2002 and 2010, when Navient was known as Sallie Mae.

    More


  • Press Releases
    Dec 6, 2021

    Advocates Warn: Student Loan Companies Seek to Undermine PSLF Overhaul to Pad Profits

    The SBPC and a coalition of the nation’s largest unions representing millions of public service workers sent letters to large student loan companies demanding immediate action to ensure successful implementation of ED’s recent overhaul of PSLF.

    More


  • Press Releases
    Sep 28, 2021

    SBPC Statement on Navient Ending its Role as Federal Student Loan Servicer

    In response to this announcement, SBPC Executive Director and former top student loan industry watchdog at the Consumer Financial Protection Bureau Seth Frotman released the following statement.

    More


  • Blogs
    Sep 23, 2021

    Public Service Workers Who Did Everything Right are Being Blocked from Promised Loan Relief Because of Tricks and Traps

    Too many public service workers with older federal loans discover they can’t get PSLF because they have the wrong type of loan, while industry and ED block these borrowers from taking steps to secure relief.

    More


  • Blogs
    Sep 3, 2021

    Tell the Department of Education to Fix Public Service Loan Forgiveness and Deliver on the Promise of Debt Relief for the Legal Services Community

    Legal aid programs are often the first stop for Americans facing a survival crisis, but as legal aid employees have struggled with their own student loan debt, ED has failed to show up for them. ED must restore the promise of PSLF.

    More


  • Press Releases
    Jun 29, 2021

    Statement on Illegal Student Loan Industry Practices Plaguing Public Service Loan Forgiveness Revealed in New CFPB Report

    The CFPB, as part of its ongoing examination of student loan servicers, identified illegal practices that blocked access to Public Service Loan Forgiveness for public service workers with older federal loans made by banks and other private lenders. In response to this new evidence of widespread mismanagement and abuse in the scandal-plagued program.

    More

PREV
1 2 3 4 5 6
NEXT

EXPLORE MORE


Federal Loan Servicing Abuse
MOHELA
Aidvantage/MAXIMUS
Nelnet/Great Lakes
PHEAA
Get involved
Get Help

Join our Email List
Stay informed about the fight to protect Americans with debt.

"*" indicates required fields

Name
  • About
  • What We Do
  • Media & Events
  • Resources & Litigation
  • Get Involved

© Copyright 2025 Protect Borrowers. Contact Us
This site is protected by reCAPTCHA and this Privacy Policy and Terms of Service apply.