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  1. What We Do
  2. Federal Student Loans
  3. Federal Loan Servicing Abuse
  4. Navient

Navient

We are fighting to hold Navient accountable for years of mismanagement and abuse.

Navient was once one of the largest student loan companies in the country, servicing its own loans and servicing loans owned by the U.S. Department of Education. In 2024, the Consumer Financial Protection Bureau concluded a years-long federal lawsuit against the firm, permanently banning Navient from engaging in federal student loan servicing and returning $100 million back to borrowers. This lawsuit followed a nearly $2 billion predatory student lending action brought by a bipartisan group of state attorneys general.

What We’re Doing

Navient’s history of mismanagement, abuse, and unlawful conduct has made it a target for public enforcement actions, private lawsuits, and congressional oversight. See below to learn more about our work to hold Navient accountable.

Latest Work


  • Blogs
    May 20, 2025

    Private Lenders Would Cash In on Congress’s Student Loan Changes

    Congress’s plan to dramatically shrink the federal student loan program will force students to seek expensive, high-risk private student loans—benefiting companies with troubling records of consumer abuses.

    More


  • Press Releases
    Feb 1, 2025

    Trump Tips Hand, Sacking Top Official Focused on Lowering Costs for Working Families

    CFPB Director Chopra’s firing tops oligarchs’ wishlist and foreshadows a swing in consumer agency priorities to benefit big banks and billionaires.

    More


  • News Clips
    Sep 13, 2024

    Navient Pays the Piper

    More


  • News Clips
    Sep 12, 2024

    Navient, CFPB reach $120M settlement over landmark student loan servicing case

    More


  • Press Releases
    Sep 12, 2024

    Navient Corporation Permanently Banned from Federal Student Loan Servicing Market, Ordered to Pay $100 Million to Cheated Borrowers

    CFPB’s blockbuster enforcement action drove Biden-Harris Administration to cancel $50 billion in student loans for one million borrowers.

    More


  • News Clips
    Feb 5, 2024

    Navient Outsources Servicing Of 2.7 Million Student Loans To Its Rival MOHELA—Is Your Loan Affected?

    More


  • News Clips
    Feb 1, 2024

    Huge Student Loan Servicing Shakeup Will Impact Millions Of Borrowers

    More


  • Press Releases
    Feb 1, 2024

    Navient Announces Plans to Terminate Student Loan Servicing Business Following High-Profile Scandals and Government Lawsuits

    Advocates welcome the fall of the former student loan giant and demand justice for borrowers cheated by Navient’s abuses.

    More


  • Blogs
    May 19, 2023

    Student Debt is Good Debt… If You’re One of These Debt Collectors

    It’s no secret that our student loan system is broken, but many don’t realize that these companies’ CEOs are profiting enormously in the process.

    More


  • Press Releases
    Mar 16, 2023

    CFPB Moves to Quash Decades-Long Industry Scheme to Rob Borrowers of Bankruptcy Rights

    CFPB releases bulletin demanding student loan servicers halt and return unlawful debt collection on loans discharged through bankruptcy.

    More

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