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  1. What We Do
  2. Federal Student Loans
  3. Federal Loan Servicing Abuse
  4. Navient

Navient

We are fighting to hold Navient accountable for years of mismanagement and abuse.

Navient was once one of the largest student loan companies in the country, servicing its own loans and servicing loans owned by the U.S. Department of Education. In 2024, the Consumer Financial Protection Bureau concluded a years-long federal lawsuit against the firm, permanently banning Navient from engaging in federal student loan servicing and returning $100 million back to borrowers. This lawsuit followed a nearly $2 billion predatory student lending action brought by a bipartisan group of state attorneys general.

What We’re Doing

Navient’s history of mismanagement, abuse, and unlawful conduct has made it a target for public enforcement actions, private lawsuits, and congressional oversight. See below to learn more about our work to hold Navient accountable.

Latest Work


  • News Clips
    May 29, 2021

    Student loan measure aims to tame ‘wild west of consumer finance’

    Servicers have received national attention for routinely misleading borrowers, making errors, and steering borrowers to higher-cost plans. In 2017, the Consumer Financial Protection Bureau sued giant national servicer Navient for “systematically and illegally failing borrowers at every stage of repayment.” The Education Department, which runs Federal Student Aid, has been accused of inadequately overseeing its servicers. Amidst federal inaction, states have, especially over the last five years, begun trying to regulate student debt…

    More


  • Blogs
    Apr 8, 2021

    The Student Loan Industry Failed Borrowers During the Pandemic Even More than We Knew. The Biden Administration Must Act.

    Our new report reveals tens of thousands of newly uncovered instances in which federal student loan servicers misreported borrowers’ repayment status to credit reporting agencies in apparent violation of the CARES Act and consumer financial laws such as the Fair Credit Reporting Act.

    More


  • Blogs
    Jan 26, 2021

    Washington Delivered COVID Aid to the Private Student Loan Industry. It’s Time to Protect Borrowers.

    Throughout the pandemic, millions of borrowers owing hundreds of billions of dollars in privately owned student loans have been left with little or no relief.

    More


  • Blogs
    Jan 15, 2021

    Maryland is Poised to End the Predatory Student Loan Debt Collection Machine that Barreled on Amidst COVID-19

    Despite the devastating public health and economic fallout caused by the COVID-19 pandemic, student loan companies continue to haul borrowers into courtrooms across the country. Every day, we see more of these unconscionable lawsuits, including cases brought by companies that once publicly pledged to halt these practices in the first days of the pandemic.

    More


  • Investigations
    Jun 26, 2020

    Private Student Loan Collections

    The Student Borrower Protection Center and the Legal Aid Foundation of Los Angeles are collecting stories to shed light on the egregious, predatory practices used by collectors of private student loan debt to expose how these companies exploit the California court system to rip off borrowers.

    More


  • Blogs
    Jun 8, 2020

    Amid the Coronavirus, Struggling Private Student Loan Borrowers Pause Payments without a Path to Get on Track

    The private student loan market is extremely opaque and lacks many of the key reporting requirements present in other areas of consumer finance—in fact, some participants share critical information on borrower outcomes with only their most elite clients. However, indirect sources such as the disclosures from Student Loan Asset Backed Securities (“SLABS;” investment vehicles backed by student loans) point to a massive spike in borrowers recently becoming unable to make their payments.

    More


  • Press Releases
    Apr 21, 2020

    Americans for Financial Reform and SBPC Send Letter to Navient Board of Directors Demanding Investment in Student Borrowers, Not Shareholders

    The Student Borrower Protection Center (SBPC) and Americans for Financial Reform (AFR) sent a letter to the Board of Directors of Navient Corporation urging the company’s board to halt dividends and stock buybacks, pause planned compensation for itself and the company’s managers, and focus on investing in customer service infrastructure for the remainder of the coronavirus crisis.

    More


  • Letters & Memos
    Apr 17, 2020

    SBPC and AFR Demand Navient Board of Directors Invest in Student Borrowers, Not Shareholders

    In a letter sent to the Board of Directors of Navient Corporation, the SBPC and Americans for Financial Reform (AFR), urges the company’s board to halt dividends and stock buybacks, pause planned compensation for itself and the company’s managers, and focus on investing in customer service infrastructure for the remainder of the coronavirus pandemic.

    More


  • Press Releases
    Apr 3, 2020

    Embattled Private Student Lenders Finally Cease Abusive Lawsuits During the Coronavirus Pandemic

    Decision to halt lawsuits follows SBPC’s calls for action and scrutiny of industry debt collection tactics.

    More


  • Blogs
    Nov 22, 2019

    New Navient Investigations Shed Light on How Courts Continue to Reject DeVos’s Efforts to Shield Student Loan Companies

    DeVos and Navient are losing this fight in court. Navient is being sued by the Consumer Financial Protection Bureau and the States of Illinois, Washington, Pennsylvania, California, and Mississippi for illegal servicing practices.

    More

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