Protect Borrowers on Social

‘Weingarten v. McMahon’: Major Class Action Lawsuit Launched Against Education Secretary Over Student Loan Crisis

Trump Administration deliberately mishandled Public Service Loan Forgiveness program, leaving over 90,000 borrowers in the lurch.

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Press Releases

Government Drops Appeal, Preserving Win for Plaintiffs in Challenge to Trump-Vance Administration’s Weaponization of Public Service Loan Forgiveness

Broad coalition of nonprofit organizations, local governments, and labor unions successfully stop unlawful effort to punish perceived political opponents.

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Press Releases

NYC Proposes Rule Banning AI Chatbot Abuses

Citing new research from Protect Borrowers and Columbia Law School’s Center for Law and the Economy, New York City Department of Consumer and Worker Protection moves to ban doom loops and other abuses.

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Press Releases

Advocates Slam Secret Trump Plan to Eject Federal Student Aid Office from the Education Department, Demand Action to Protect Borrowers

Today, The Washington Sun reported a secret plan by the U.S. Department of Education to eject the Office of Federal Student Aid, establishing the government’s scandal-plagued student loan arm as a new, independent federal agency.

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Press Releases

Colorado Elected Officials, Community Members, and Local Leaders Discuss Debt and Affordability Crisis, Offer State-Level Solutions

Speakers addressed rising student, credit card, auto, and medical debt and highlighted a medical debt bill moving through the Colorado legislature.

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Fact Sheets

Snapshot of Coloradans’ Debts: As Costs Climb, Families Struggle with Record Levels of Credit Card, Student Loan, Auto Loan, and Utility Debt

See our fact sheets and reports on household debt in Colorado.

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Blogs

The Missing Data Behind the Default Cliff

Read Part 3 of our series examining the shadow network of vendors that control the federal student loan market and the role they play in driving student loan defaults.

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Blogs

Deflection & Doom Loops: The Hollowing Out of Customer Service

How decades of cost-cutting, outsourcing, and automation left customers stranded with AI chatbots, and what we can do about it.

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Press Releases

Many AI Customer Service Chatbots May Already Break the Law, Former Regulators Warn

A new joint issue brief urges state enforcers and private plaintiffs to use existing law against chatbots that give wrong answers, trap customers in “doom loops,” or fail to fix problems.

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Reports

The Legal Risks Posed by AI Chatbots: Unfair and Deceptive Practices and Other Authorities

Former regulators warn in joint issue brief that many AI customer service chatbots may already break the law and urge state enforcers and private plaintiffs to use existing law against chatbots that give wrong answers, trap customers in “doom loops,” or fail to fix problems.

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Blogs

Law Enforcement, Democracy, and America’s Mayor

Why the POWER Act can deliver in ways that government alone never will.

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Press Releases

Mayor Mamdani’s First Major Bill Lets Working-Class New Yorkers Take Predatory Companies to Court Themselves

The POWER Act will allow tenants, workers, consumers, and small businesses to sue over unfair, deceptive, and abusive practices.

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Featured Work

‘Weingarten v. McMahon’: Major Class Action Lawsuit Launched Against Education Secretary Over Student Loan Crisis

Government Drops Appeal, Preserving Win for Plaintiffs in Challenge to Trump-Vance Administration’s Weaponization of Public Service Loan Forgiveness

NYC Proposes Rule Banning AI Chatbot Abuses

Advocates Slam Secret Trump Plan to Eject Federal Student Aid Office from the Education Department, Demand Action to Protect Borrowers

Colorado Elected Officials, Community Members, and Local Leaders Discuss Debt and Affordability Crisis, Offer State-Level Solutions

Snapshot of Coloradans’ Debts: As Costs Climb, Families Struggle with Record Levels of Credit Card, Student Loan, Auto Loan, and Utility Debt

The Missing Data Behind the Default Cliff

Deflection & Doom Loops: The Hollowing Out of Customer Service

Many AI Customer Service Chatbots May Already Break the Law, Former Regulators Warn

The Legal Risks Posed by AI Chatbots: Unfair and Deceptive Practices and Other Authorities

Law Enforcement, Democracy, and America’s Mayor

Mayor Mamdani’s First Major Bill Lets Working-Class New Yorkers Take Predatory Companies to Court Themselves